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Our Policies

Terms & Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

DISCLAIMER

THIS SITE AND THE MATERIALS AND PRODUCTS IN THIS SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE, PURSUANT TO APPLICABLE LAW, UMEBOSHI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. UMEBOSHI DOES NOT REPRESENT OR WARRANT THAT THE FUNCTIONS CONTAINED IN THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. UMEBOSHI DOES NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS IN THIS SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, TIMELINESS, RELIABILITY OR THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

TYPOGRAPHICAL ERRORS

In the event that product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Umeboshi shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Umeboshi shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.

TERM; TERMINATION

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any of them, may be terminated by Umeboshi without notice at any time for any reason.

NOTE

UMEBOSHI may deliver notice to you by means of electronic mail, a general notice on the site, direct mail or telephone to your address on record in Umeboshi's account information.

USE OF SITE

Harassment in any manner or form on the site, including via e-mail and chat or by obscene or abusive language is strictly forbidden. Impersonation of others, including an Umeboshi or other employee, host, or representative as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which may be libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

PARTICIPATION DISCLAIMER

Umeboshi cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user generated content on the site, umeboshishoes.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, we reserve the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Umeboshi.

INDEMNIFICATION


You agree to indemnify, defend, and hold harmless Umeboshi, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

THIRD-PARTY LINKS

In an attempt to provide increased value to our visitors, we may choose various third-party websites to link to from its own site. However, even if the third party is affiliated with Umeboshi, Umeboshi has no control over these linked sites, all of which have separate privacy and data collection independent of Umeboshi. Umeboshi has no responsibility or liability for these independent policies or actions and is not responsible for the privacy practices or the content of such web sites. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Umeboshi seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

ENTIRE AGREEMENT

These terms and conditions constitute the full and entire understanding and agreement between the parties pertaining to the subject matter and supersede in their entirety any and all written or oral agreements previously existing between the parties with respect to the subject matter.

Privacy Policy

PRIVACY

Umeboshi respects your privacy, and takes great care to safeguard information in our possession. We absolutely do not share client information (including email addresses). Please email info@umeboshishoes.com if you have any further questions about privacy.

SECURITY

Umeboshi uses highly reputable technology to ensure your checkout process and the content saved in your account profile are secure. Payment information (if choosing to save), email address, shipping and billing addresses, and all other information are secure and used solely for the purpose of filling your online order.

Exchange Policy

We accept exchanges for all full-priced items for store credit. All exchanges must be received within 18 days of original order date.  We offer free return shipping on exchanges within North America.  WE DO NOT OFFER REFUNDS. 

How to do an exchange:

  1. First, make sure your item(s) meet our exchange criteria (see below).
  2. Then, just contact us with your exchange request at: info@umeboshishoes.com .
  3. Once your request is processed we will issue you a Return Authorization number (RA#) via email. 
  4. From this email simply print attached shipping label. This label will ensure that we cover the cost of the return shipping. 
  5. Please wrap items in their box the same way they were received, and package for shipping. 
  6. Then just write your RA# in large printing on outside of package, adhere the label to package and take to your nearest UPS or Canada Post outlet, or arrange for pick up.  

 After we’ve received the merchandise for exchange, and we confirm it meets our exchange requirements, we will issue you a store credit within five days. We can not hold any merchandise for exchange.

Exchange Criteria:

  1. Item was full-priced at time of purchase; not on sale or part of a promotional offer.
  2. Item is unworn: shoes may be tried gently on carpeted floors. If carpet is not an option, please take extra diligence while trying on hardwood floors. Shoes can NOT be worn outside.
  3. Items must be in original, undamaged shoebox or packaging.

 

Please note:

We have a brick and mortar shop therefore some shoes have been tried on by customers in person. As a result shoes may have light scuffing on their soles due to our hardwood floors. Any shoes that show these light marks do not qualify as damaged. We do not have a separate inventory of un-tried shoes; therefore we wouldn’t be able to exchange them for a replacement pair.

No exchanges will be accepted without a valid RA#. Without this, you will be responsible for the cost of the return shipping. We also will not be responsible for any lost, damaged or uninsured packages. Any damage that occurs due to poor packaging will be at the responsibility of the sender. A damage fee will be charged for any damaged product.

If there is a mistake on our behalf and you receive the incorrect product please let us know immediately by contacting us at info@umeboshishoes.com

We are not responsible for international duties and taxes. If you wish to claim back duty on returned items, or for more information on this, please contact your local customs bureau.